Privacy Policy
Last updated: 2 August 2026
This Privacy Policy explains how The Redwood Nutrition Review Ltd ("we", "us", "our") collects, uses, stores and protects your personal data when you visit https://elbowscrub.world/ or place an order through this website.
We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are (Data Controller)
The data controller responsible for your personal data is:
- Name: The Redwood Nutrition Review Ltd
- Company No. / VAT: 08472931 / GB847 2931 48
- Address: 14 Clerkenwell Road, London, EC1M 5PD, United Kingdom
- Telephone: +44 20 7253 4817
- Email: info@elbowscrub.world
2. What Personal Data We Collect
Depending on how you interact with our website, we may collect:
- Order data: full name, telephone number, delivery address, quantity selected, order value.
- Contact form data: name, email address, subject, and message content.
- Technical data: IP address, browser type and version, operating system, referring URL, pages visited, time and date of visit, time spent on pages.
- Cookie and tracking data: data collected via cookies and similar technologies, subject to your consent choices. See our Cookie Policy for full details.
- Marketing data: UTM parameters and Google Click ID (gclid) where present in your URL, used to attribute advertising spend.
We do not collect sensitive personal data (e.g. health information, payment card details - orders are settled by cash on delivery).
3. How We Use Your Personal Data
| Purpose | Legal Basis (UK GDPR) |
|---|---|
| Processing and fulfilling your order; contacting you to confirm delivery details | Article 6(1)(b) - performance of a contract |
| Responding to enquiries submitted via our contact form | Article 6(1)(b) - steps prior to a contract; Article 6(1)(f) - legitimate interests |
| Complying with legal obligations (e.g. tax records, consumer regulations) | Article 6(1)(c) - legal obligation |
| Analysing website traffic and improving our website (analytics cookies) | Article 6(1)(a) - consent (via cookie banner) |
| Serving and measuring targeted advertising | Article 6(1)(a) - consent (via cookie banner) |
| Fraud prevention and website security | Article 6(1)(f) - legitimate interests |
4. Cookies and Tracking Technologies
We use Google Consent Mode v2. By default, all optional cookies (analytics, advertising) are denied until you provide explicit consent via our cookie banner. You may withdraw or change your consent at any time by clicking "Manage" in the cookie banner.
For full details of the cookies we use, see our Cookie Policy.
5. How We Share Your Data
We do not sell your personal data. We may share it with:
- Delivery and logistics partners - to fulfil your order (name, address, phone).
- Google LLC - analytics and advertising services, subject to your consent choices. Google operates servers in the EEA, UK and US; transfers to the US are covered by Standard Contractual Clauses.
- Hosting provider - our web hosting provider stores server logs containing IP addresses for security purposes. Data is held within the UK/EEA.
- Professional advisers - accountants, lawyers, where required by law or for business administration.
- Law enforcement or regulators - where we are required to disclose data by law.
6. International Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, including UK Adequacy Regulations or Standard Contractual Clauses approved by the ICO.
7. Data Retention
- Order records: retained for 7 years to comply with HMRC requirements.
- Contact form enquiries: retained for 2 years from the date of last correspondence, then deleted.
- Server logs / technical data: retained for up to 90 days for security purposes.
- Cookie and analytics data: retained as per the relevant cookie provider's retention periods - see our Cookie Policy.
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access: to obtain a copy of the personal data we hold about you.
- Right to rectification: to have inaccurate data corrected.
- Right to erasure: to request deletion of your data where there is no legitimate reason for us to continue processing it.
- Right to restrict processing: to ask us to limit how we use your data.
- Right to data portability: to receive your data in a structured, machine-readable format.
- Right to object: to processing based on legitimate interests.
- Rights related to automated decision-making: we do not use solely automated decision-making that produces legal effects.
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at info@elbowscrub.world or write to us at the address above. We will respond within one calendar month.
9. Right to Lodge a Complaint
If you believe we have not handled your personal data lawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:
- Website: ico.org.uk
- Helpline: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.
11. Children's Privacy
Our website and products are intended for adults only. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data to us, please contact us immediately so we can delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
13. Contact
For any privacy-related queries, please contact us at:
- Email: info@elbowscrub.world
- Post: The Redwood Nutrition Review Ltd, 14 Clerkenwell Road, London, EC1M 5PD
- Telephone: +44 20 7253 4817